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Is this patient portal available for St. Luke’s patients?

Yes! St. Luke’s is pleased to offer this to their patients.

 Is this patient portal available for non-St. Luke’s patients?

Yes! The patient portal is not limited to St. Luke’s patients as eVantageHealth has many Participating Providers throughout the greater Lehigh Valley and surrounding areas.

 How much does it cost?

There is no cost to use the patient portal.

 

Validating your identity to access your health information online

 

St. Luke’s and eVantageHealth take your health information privacy and security very seriously.  We have implemented an identity check system to ensure that only you have access to your medical information. When creating an account for yourself online through the eVantageHealth patient portal you will be required to validate your identity. This identity checking system will ask unique questions related to your history, such as past residences, employment, and credit data. You must answer a percentage of questions correctly to gain access. St. Luke’s and eVantageHealth do not store or share the answers you provide in any way.

 

If you have concerns about this identity check system or would prefer to use an alternate over the phone method to set up your account, please contact the eVantageHealth Support team at (484)526-8893.

 

Is there an app for my smartphone?

We are working on building an app, but the patient portal is available for use on any browser enabled smartphone or tablet.


Do I need to use a specific web browser to use the patient portal?

No, our patient portal is browser-friendly and is compatible with all web browser types: Internet Explorer, Google Chrome, Firefox, Safari, etc.


What documents will be available to me?

There will be many documents available to you, including: documents from inpatient stays at a St. Luke’s hospital, office visit summaries from St. Luke’s Physician Group offices, lab results, radiology results and other medical documents.


How quickly will my information be available to me?

With the exception of Radiology and Pathology results, most medical documents will be available 36 hours after they have been completed and signed off on by a Physician.


What is a Continuity of Care Document (CCD)?

A Continuity of Care Document or CCD is a summary from a doctor visit. A CCD includes, but is not limited to: problems, medications, allergies, immunizations, vitals, and a treatment plan.


Why are only portions of my medical record available?

More of your health information will be available to you as you receive care and as we increase the number of Participating Providers throughout the community.


 Who is able to see my records?

Only the patient is able to see their medical documents, unless the patient chooses to share their record with a family member, caregiver or loved one. For more information on sharing records, please contact eVantageHealth.


Can minors request access to their health information through eVantageHealth?

No. Minors will not be granted access to their health information. If parents or guardians would like access to the minor’s record, they can request access. Please contact eVantageHealth for additional information.


How secure is the patient portal?

Patients can rest assure that their health information and communications are safe and secure when using the patient portal. Our patient portal meets all the privacy and security requirements of HIPPA and HITECH. Sharing your username and password is not permitted by our Terms of Use policy.


Aside from medical documents, what else is available through the patient portal?

There are many tools and resources available to patients to help better manage and coordinate their care, a complete features list will be available soon.


What is Secure Messaging?

Secure Messaging is a tool for patients to securely communicate with their Doctors electronically. Patients will soon be able to send messages to their Doctors.


When should I use Secure Messaging?

Secure messaging should only be used for non-urgent health care needs. For immediate assistance, patients can call their doctor directly. If you are experiencing life-threatening circumstances or suspect the onset of a potentially fatal episode, call 911 immediately.


Is eVantageHealth the legal medical record?

No. eVantageHealth only provides the health information to you from its Participating Providers. If you have questions about your medical documents, you will need to contact the Medical Records department of the hospital or doctor office.


Can I fill out forms through the patient portal?

Electronic forms will be available for patients soon.  


Can I schedule appointments with my doctors through the patient portal?

No. At this time, patients can enter upcoming appointments and set reminders for their appointments.


How do I get started?

To get started, you will need an invitation. For your protection, invitations are only sent after a patient’s identity has been validated in person by hospital or office staff.


Where can I get more information?

If you have questions about eVantageHealth, please call our Support team at (484)526-8893 or send an email to Support@eVantageHealth.com. We are happy to answer any questions you may have.